I was speaking to a colleague recently who expressed a common lament. She had launched a beautiful looking marketing campaign three months prior, and it wasn't working. Nobody was clicking. It looked great. It was running in the right places, and she couldn't understand what was happening. I had seen this before, so, channeling Click and Clack from Car Talk , I asked her one more question to confirm what I suspected her problem was. "How did you come up with the campaign?" I asked. Here it … [Read more...]