Not All of Your Tactics Will Be Change, But the Emphasis Will Shift While the SaaS business model is quite different from sales of perpetual software licenses, the marketing tactics are not entirely unique. SaaS companies still go to trade shows, have customer newsletters, and engage in direct marketing. The real difference is not in the tactics, but the emphasis on those tactics in the marketing mix. Here are a few guiding principles of how the buying cycle is different, and the resulting … [Read more...]
Chapter 23 – The Marketing Department
With all of the dramatic changes in media, technology, and buyer behavior that we have witnessed in recent decades, CMOs should devote a lot of time to rethinking the optimal structure for their department. Should their team be organized around functions, geographies, customer segments, or something else entirely? How well is their team aligned with the business, and is the team adaptive to changes in the market? Which functions are essential to the success of the marketing effort? … [Read more...]
Chapter 22 – Marketing Budgets
Very little happens in marketing without money. Securing enough money to support an organization’s goals is a fundamental responsibility of a CMO or a VP of Marketing. Most heads of marketing learn from experience how to get what they need. Unfortunately, many of them have to learn the hard way, through errors and inadequate budget allocations. The reality is that many marketing executives simply lack basic skills in building, presenting, and defending budgets. Remember that when an … [Read more...]
Chapter 21 – Showing Results – ROMI, Dashboards,KPIs and Forecasting
Many marketing teams struggle to demonstrate their value. Marketing is often judged by executives who have no marketing experience and operate under basic misconceptions concerning the marketing function. Moreover, these biases can affect marketing’s working relationships with other teams. For these reasons it is critical for Marketing to objectively demonstrate its contributions to the business. Creating cool ads and splashy events may be fun, but metrics have a longer-lasting and … [Read more...]
Chapter 20 – Test and Measure – Lather, Rinse, Repeat
“You can’t manage what you can’t measure” is a favorite management maxim. It is commonly attributed to the legendary manufacturing quality guru William Deming, although nobody is certain who really coined it. Regardless of whether Deming actually said it, however, he would no doubt agree that in marketing, as in any process-oriented task, measurement is a natural precondition to improvement. Professional marketers should take heed. Marketing efficacy can be improved only through continual … [Read more...]
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