Approachable. Friendly. Trustworthy. Fun without being snarky. Ever see direction like this in a style guide? I have. I’ve even written some of those words. The problem is that they are open to interpretation, and therefore not consistently effective. So, how can you communicate what you want to a wide and changing group of employees and vendors? Here’s an idea. Use one or two magazines to help build your style guide. Magazines are widely available, and more importantly, they are tangible. … [Read more...]
Startup Marketing Essentials: #3 How to Develop a Positioning Statement
Positioning is sometimes referred to as the fifth P, along with product, price, place, and promotion. Founders spend the formative years of their companies answering a constant stream of questions from prospective employees, investors, and investors: What are you? Is that like so-and-so? How are you different from [insert large company that will no doubt crush you]? Developing a desired position, and formalizing it with a positioning statement, are critical steps on your way to profit and glory. … [Read more...]
The Virgin America Brand
Here's another excerpt from my forthcoming book The Professional Marketer -- TM Virgin America is a California-based airline that has a declared mission to make flying good again. Launched in 2007, the airline’s goal was to disrupt the airline industry. Though hyper-competitive, the airline industry had become sclerotic. According to the American Customer Satisfaction Index, in 2011, the American airline industry had lower customer satisfaction than the IRS and U.S. Postal Service.[i] This … [Read more...]
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