Authenticity. Everyone wants it. Nobody wants anything inauthentic. Fake. Substitute. Artificial. Ersatz. Even though it's intuitive, too many marketers ignore this basic desire and put out advertisements and campaigns that come across as phony. Marketing needs to be authentic. Marketers need to understand that their customers want something real and deliver it to them in every way – in the product, in the promotion, and in their language. No customer wants to be sold. Or on the receiving end … [Read more...]